We want you to be satisfied, so all eligible courses purchased on edugenmy can be refunded within 30 days, provided the request meets the guidelines in our refund policy. 

Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.

How to submit a refund request

Please send us an email at refund@edugenmy.com. Please mention your order id and which course you would like a refund for.

Our 30 days money back guarantee

While our 30-day money back guarantee policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.

Additional reason for denied refunds

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

· A significant portion of the course has been consumed or downloaded by a student before the refund was requested.

· Multiple refunds have been requested by a student for the same course.

· Excessive refunds have been requested by a student.

· Users who have their account reported, banned or course access disabled due to a violation of our Terms Of Service.  

These refund restrictions will be enforced to the extent permitted by applicable law.